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EKOA Pre-order Terms of Service

Effective date: October 14, 2026

This is an English translation provided for convenience. If there is any discrepancy, the Korean version prevails.

1. Purpose

These Terms govern the rights, obligations and responsibilities between EKONOLOGY ("Company") and users of the EKOA pre-order page ("Service"), where users reserve the EKOA direct-feed water flosser ("Product") and prepay the shipping fee.

2. Definitions

  1. "User" means a person who makes a pre-order through the Service under these Terms.
  2. "Pre-order" means applying to receive the Product before its official launch and paying the shipping fee in advance.
  3. "Shipping fee" means the amount paid at pre-order (KRW 3,000 by card, or US$2.50 by PayPal).

3. Posting and Amendment

  1. The Company posts these Terms on the Service.
  2. The Company may amend these Terms within the scope permitted by applicable law, including the Korean Act on Consumer Protection in Electronic Commerce, and will announce amendments on the Service at least 7 days before they take effect.
  3. Amended Terms apply only to pre-orders made after the effective date.

4. Formation of Pre-order

  1. Users apply for a pre-order by entering their contact details and paying the shipping fee.
  2. A pre-order is formed when payment is completed. The Company sends the order number and a shipping-address link to the contact provided.
  3. If a user uses another person's information or provides false information, the Company may cancel the pre-order and refund the payment.

5. Payment

  1. The shipping fee can be paid by credit/debit card (Toss Payments) or PayPal.
  2. PayPal payments are charged in US dollars. Exchange rates and foreign transaction fees follow the policies of the user's card issuer or PayPal.
  3. The Company does not store card numbers or other payment credentials; payments are processed by the respective payment providers.

6. Shipping

  1. The Company ships the Product to the address entered by the user before the official launch. The shipping schedule will be announced to the user's contact.
  2. Shipping is available to addresses in the Republic of Korea only.
  3. The Company is not responsible for delays or misdelivery caused by a missing or incorrect address. Users can update the address through the provided link until the Product is shipped.

7. Cancellation and Refunds

  1. Users may cancel a pre-order at any time before the Product is shipped by contacting customer service, and receive a full refund of the shipping fee.
  2. After shipment, withdrawal follows the Korean Act on Consumer Protection in Electronic Commerce; users may withdraw within 7 days of receiving the Product.
  3. If the Company becomes unable to supply the Product, it will notify the user without delay and refund the full amount within 3 business days.
  4. Refunds are made to the original payment method and may take time to appear depending on the card issuer or PayPal.

8. User Obligations

  1. Users must provide accurate information when making a pre-order and entering a shipping address.
  2. Users should not share their shipping-address link with others.

9. Limitation of Liability

  1. The Company is not liable when it cannot provide the Service due to causes beyond its control, such as natural disasters, war, or courier issues.
  2. The Company is not liable for damages caused by the user's fault.

10. Disputes and Jurisdiction

  1. Users may submit inquiries or complaints to customer service (+82-10-7599-4393 / support@ekonology.com), and the Company will handle them promptly.
  2. These Terms are governed by the laws of the Republic of Korea. Lawsuits shall be filed with the competent court under the Korean Civil Procedure Act.