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Privacy Policy

Effective date: October 14, 2026

EKONOLOGY ("Company") establishes and discloses this Privacy Policy in accordance with the Personal Information Protection Act of the Republic of Korea to protect the personal information of EKOA pre-order users. This is an English translation provided for convenience; if there is any discrepancy, the Korean version prevails.

1. Purposes of Processing

  1. Accepting pre-orders and processing shipping-fee payments
  2. Sending order notices such as payment confirmation, the shipping-address link and shipping schedule (KakaoTalk, SMS, email)
  3. Shipping the Product
  4. Handling refunds, inquiries and disputes

2. Personal Information Collected

  1. At pre-order: mobile phone number (Korean page) or email address (English page)
  2. At shipping-address entry: recipient name, phone number, postal code, address, address details, delivery note (optional)
  3. Generated or collected at payment: order number, amount, payment date and time, payment method type, payment provider transaction ID, PayPal account email (PayPal payments)
  4. Collected automatically: IP address, access time and browser information (server access logs)
  5. The Company does not collect or store card numbers or other payment credentials.

3. Retention Period

The Company deletes personal information without delay once the purpose is fulfilled, except for the following records retained under the Korean Act on Consumer Protection in Electronic Commerce and other laws.

  1. Records of contracts and withdrawals: 5 years
  2. Records of payment and supply of goods: 5 years
  3. Records of consumer complaints and dispute resolution: 3 years
  4. Shipping address: 3 months after the Product is shipped (for exchanges and returns), or upon cancellation and refund
  5. Server access logs: 3 months (Protection of Communications Secrets Act)

4. Provision to Third Parties

The Company processes personal information only within the purposes in Section 1 and does not provide it to third parties except with the user's consent or where required by law.

5. Outsourcing of Processing

  1. Toss Payments Co., Ltd.: card payment processing
  2. PayPal Pte. Ltd.: PayPal payment processing
  3. SOLAPI Inc.: KakaoTalk and SMS delivery
  4. Resend, Inc.: email delivery
  5. Supabase, Inc.: storage of order and shipping data (stored in Seoul, Republic of Korea)
  6. Vercel Inc.: website hosting and server operation
  7. Courier: Product delivery (to be added to this Policy once selected)

6. Cross-border Transfer

To provide the Service (perform the contract), the Company transfers personal information abroad as follows. Transfers occur over the network when the Service is used and are retained until the outsourcing contract ends or the retention period in Section 3 expires. Users who do not wish their information to be transferred abroad may choose not to make a pre-order, in which case the Service cannot be used.

  1. Vercel Inc. (USA, privacy@vercel.com): all information transmitted while using the Service — website hosting
  2. Resend, Inc. (USA, privacy@resend.com): email address, order number, amount — email delivery
  3. PayPal Pte. Ltd. (Singapore and countries where PayPal group servers are located): order number, amount — PayPal payment processing
  4. Supabase, Inc. (US company; data stored in the Seoul region): order and shipping information — database operation

7. Destruction

  1. Personal information is destroyed without delay when the retention period ends or the purpose is fulfilled.
  2. Electronic files are deleted in a way that cannot be recovered; paper documents (such as shipping printouts) are shredded or incinerated.
  3. Information that must be retained by law is stored separately.

8. User Rights

  1. Users may request access to, correction, deletion or suspension of processing of their personal information at any time.
  2. Requests can be made to customer service (+82-10-7599-4393 / support@ekonology.com), and the Company will act without delay.
  3. Users can update their shipping address directly through the shipping-address link.
  4. Information that must be retained by law cannot be deleted during the required period.

9. Security Measures

  1. Encryption in transit (HTTPS)
  2. Database access restricted to the server, with minimal administrator access
  3. Unguessable random tokens for shipping-address links
  4. No storage of payment credentials (handled by payment providers)

10. Cookies

The Company uses only the following strictly necessary cookies and does not use advertising or analytics cookies. You can refuse cookies in your browser settings, but some features, such as entering the shipping address right after payment, may be limited.

  1. Remembering your language choice (ekoa_locale)
  2. Verifying the browser that made the payment so it can enter the shipping address immediately (ekoa_ship, expires after 7 days)

11. Privacy Officer

  1. Name: Hyunjung Oh (CEO)
  2. Contact: +82-10-7599-4393 / support@ekonology.com

12. Remedies

For reports or consultation on privacy infringement, you may contact the following Korean authorities.

  1. Personal Information Dispute Mediation Committee: +82-1833-6972 (www.kopico.go.kr)
  2. Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
  3. Supreme Prosecutors' Office: 1301 (www.spo.go.kr)
  4. Korean National Police Agency: 182 (ecrm.police.go.kr)

13. Changes to this Policy

This Policy takes effect on the effective date. Changes will be announced on the Service at least 7 days before they take effect.